Drake & Farrell is a leading partner in circular supply chain services focusing on customer specific return processes including functional testing, repair and refurbishment of goods. Drake & Farrell delivers end to end green and profitable solutions to clients in diverse industries such as telecoms, online retail, healthcare and FMCG, working with clients to transition from linear to circular business models.

Are you looking for a challenging position where you can contribute to the growth of a circular company? Then we are looking for you!

Due to the growth of our organisation, we are looking for an enthusiastic Customer Account Representative.


What will you be doing?

The Customer Account Representative (CAR) is part of a team of supply chain specialists. The CAR is in close contact with various customers and functional partners in order to provide an excellent service to customers where flexibility and quality are paramount.  And above all, spontaneity are essential pillars.

The Customer Account Representative works closely with colleagues in the operation to improve and guarantee customer satisfaction. The customer’s interests come first and are leading in daily activities such as purchasing, planning, sales, stock, transport and invoicing.

In addition, you will have the following core tasks and responsibilities;

  • Serving as a contact person between the customer and various internal departments;
  • Draw up a global weekly planning and coordinate with operational departments involved;
  • Ensuring optimal stock levels, good delivery reliability and high service levels;
  • Using forecasting and MRP to prepare orders for purchase from selected suppliers;
  • Contacting the various departments and customers about planning of sales, production, purchasing (materials) and other relevant matters;
  • Continuously improving the planning process in order to achieve optimal business processes;
  • Identifying sales opportunities;
  • Setting up and optimising projects and (new) processes;
  • Collecting and analysing production data and carrying out pre and post-calculations;
  • Selecting suppliers and periodically evaluating them;
  • Functional management of certain operational applications and ensuring the functional set-up of new processes in these applications;
  • Monitoring correct deliveries from Drake & Farrell’s suppliers and its clients and ensuring adequate follow-up in the event of complaints or deviations;
  • Ensuring proper and timely follow-up of customer queries;
  • Ensuring correct administration of purchase orders and checking incoming invoices.


Your profile

  • HBO intellectual level;
  • Good social and communicative skills;
  • Good at maintaining relationships with various internal and external parties;
  • Can work independently;
  • Great collegiality and team spirit;
  • Flexible attitude, immune to stress and able to set priorities;
  • Attention to detail, maintains overview and works efficiently and accurately;
  • Good knowledge of the Dutch and English languages, both verbally and in writing.


Our offer

We offer you a challenging position as a Customer Account representative in an international and dynamic environment where you contribute to the growth of a modern circular company and there are ample opportunities for your personal development. You will have fresh fruit at your disposal every day and fun activities are organised regularly, such as company drinks and special promotions around the holidays. You can also count on excellent primary and secondary terms of employment, including a competitive salary, pension scheme, appropriate travel allowance, 8% holiday pay and 25 days of holiday (based on 40 hours). You can also make use of collective insurances.

Would you like to be part of the Drake & Farrell team? Then click on the application button to apply or send your CV and motivation to hr@drakeandfarrell.com  attn. Irma Warmerdam.

Would you like more information about the Customer Account representative position or do you have any questions about the application procedure? Please contact via 06-58873057 or  hr@drakeandfarrell.com. An online search can be part of the selection procedure.


For information, please visit www.drakeandfarrell.com.

We do not work with recruiters to fill our vacancies.